SkillCoachPrivacy policy
Last updated: 30 October 2026. This policy covers the SkillCoach mobile app, the admin site and skillcoaching.app.
What we collect
- Account basics when you sign in with Google: your name, email address and profile picture. We never see your password or any other Google data.
- Practice calls: the audio of your practice calls (as captured, and a copy with background noise removed), their transcripts, and the scores and feedback we generate.
- Usage and diagnostics needed to run the service, such as when a session started and ended, the call language you chose, and response times.
How we use it
To sign you in, run practice calls, score them, and show you your history. We do not sell your data or use it for advertising, and we do not use your calls to train third-party models.
Who processes it
- Google Cloud (Vertex AI) plays the AI customer, transcribes the call and scores it.
- LiveKit carries the live call audio between your phone and the AI customer, and applies Krisp noise cancellation to your audio.
- Cloudflare hosts our API, database and file storage, including call recordings.
Who can see it
You, and the administrators of the organisation that gave you access (for example your training team). SkillCoach staff access data only to support you or to keep the service running.
Retention and deletion
Recordings, transcripts and scores are kept while your account is active. You can ask us to delete your account and all of its data at any time by emailing us; we do this within 30 days.
Your choices
You can mute your microphone at any time during a call, end a call whenever you like, and request a copy or deletion of your data.